TEERATHI PATTAKHAN

Presales role within an IT Solutions distributor, supporting sales teams, Dealers, and enterprise customers.

• Analyzed customer requirements and designed IT Infrastructure and Network Security solutions for enterprise organizations
• Presented solutions and provided technical consultation to End Users, Dealers, and sales teams
• Designed Enterprise Infrastructure and Cybersecurity solutions for enterprise and government organizations
• Prepared BOMs, TORs, and technical proposal documents for projects
• Conducted Demos and Proofs of Concept (POC) to validate solution suitability against customer requirements
• Worked with Vendors and Partners to select solutions aligned with budget, project scope, and customer objectives

• Provided consultation and designed IT Infrastructure and Network Security solutions for enterprise customers
• Interpreted customer requirements to design solutions that addressed business and technical needs
• Supported sales teams and Dealers in solution design and in preparing technical proposals, BOMs, and TORs
• Conducted system testing (POC) and delivered solution training to customers and sales teams
• Coordinated with internal and external teams, Vendors, and Partners to propose and deliver solutions

• Managed IT Infrastructure and Network Security teams supporting enterprise customers
• Designed, implemented, and maintained network and security systems for government and private-sector organizations
• Implemented and maintained Firewall, Wireless, Switch, Server, and Virtualization systems according to project scope
• Provided Cybersecurity and IT Infrastructure solution consulting to enterprise customers
• Delivered Network Security and Firewall solution training to customers and system administrators
• Supported IT Infrastructure budget and project planning with sales teams and management

• Designed and implemented Firewall and Network Infrastructure solutions for enterprise customers
• Maintained and troubleshot Network Security and enterprise network systems
• Provided IT Infrastructure and Network Security consultation to customers
• Trained customers in the use of Firewalls and network security systems
• Managed support services and coordinated with internal teams to provide continuous customer issue resolution